OPIUM: What is it?
A customer segmentation methodology that:
- Identifies the circumstances and motivations that influence how a customer sees your brand and service
- Understands how well your current offer meets the needs of different customers relative to competitors
- Defines what you need to do to become your customer’s “best friend”
- Enables you to put in place the optimal 1-to-1 customer marketing strategy to drive value – building sales, differentiation and increasing loyalty
OPIUM: How it works
Your existing customer transactional data already tells you who your customers are, what they buy, and how much they spend. We add to this Usage & Attitude (U&A) data on their needs, attitudes and circumstances to tell you why – so you know what makes differing types of customers choose differing brands or services on differing usage occasions.
That knowledge is then used to increase the effectiveness of your 1-to-1 marketing programmes.
By segmenting customers according to their differing motivations for using your brand or service (‘Persona Groups’), we can rank them by their likelihood to respond, enabling you to get the maximum return from your marketing budget by targeting the most likely respondents with messages and offers that best meet their needs & preferences.
The result: greater engagement with the customer, greater loyalty and greater ROI.